Terms and Conditions of Sale
1. Scope
These Terms and Conditions of Sale govern the sale of products offered on www.mylemuvia.com.
Placing an order on the website means you fully and unreservedly accept these Terms and Conditions.
2. Products
Our products are described as accurately as possible.
Product photos and images are for illustration purposes only and are not contractually binding. They aim to show the product sold as faithfully as possible.
3. Prices
All prices are shown in Australian dollars (AUD), GST included.
Lemuvia reserves the right to change its prices at any time. However, the price charged will be the one in effect when the customer confirms their order.
4. Orders
Placing an order on www.mylemuvia.com means you accept these Terms and Conditions of Sale.
An order confirmation is sent to the customer by email once payment has been approved.
5. Payment
Payments are 100% secure and can be made by the following methods:
- Credit or debit card
- PayPal
- Apple Pay
6. Delivery
Delivery times and methods are set out on our Shipping Policy page.
Lemuvia cannot be held responsible for delivery delays caused by carriers or by circumstances beyond its control (force majeure, strikes, peak periods, etc.).
7. Right of withdrawal
In accordance with applicable law, customers have a 14-day right of withdrawal from the date they receive their order.
⚠️ Important: exception
For hygiene reasons, products that have been opened, worn or damaged cannot be refunded.
8. Returns and refunds
Details of returns and refunds are set out on our Returns & Refunds Policy page.
9. Personal information
The personal information we collect is used only to process orders and manage our relationship with customers.
For more information, please see our Privacy Policy.
10. Disputes and governing law
In the event of a dispute, we will always look for an amicable solution first.
If no amicable agreement can be reached, the dispute will be referred to the French courts, in accordance with applicable law.
Nothing in these Terms and Conditions excludes, restricts or modifies any rights you have under the Australian Consumer Law.