Shipping Policy
At Lemuvia, we do everything we can to get your order to you as quickly as possible, with clear tracking at every step.
Processing time
All orders are prepared and dispatched within 24 to 48 business hours (excluding weekends and public holidays).
Once your order has shipped, you'll receive a shipping confirmation email with a tracking link.
Delivery times
Delivery times depend on your location:
Australia: 5 to 9 business days
Please note these times are estimates only. Occasionally there may be delays, especially during busy periods or due to circumstances beyond our control (public holidays, strikes, etc.).
Order tracking
Once your order has shipped, you'll receive a tracking link by email so you can follow your parcel's delivery in real time.
Shipping costs
Standard shipping: free.
Incorrect address or unclaimed parcel
It's your responsibility to provide a complete and correct delivery address.
If a parcel is returned to the sender because of:
- an incorrect address
- a parcel that wasn't collected
reshipping costs may apply.