Privacy Policy

This privacy policy explains how Lemuvia collects, uses and protects the personal information of visitors and customers of www.mylemuvia.com.

1. Who is responsible for your data

The entity responsible for your personal information is:

Lemuvia
Email: contact@lemuvia.com

2. Information we collect

We only collect the information needed for the website to work properly and to process your orders. This may include:

  • First and last name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment information (handled by secure payment providers such as credit card processors, PayPal, etc.)

We do not collect any sensitive information without your explicit consent.

3. How we use your information

Your personal information is used only to:

  • Process your orders and make sure they're delivered
  • Contact you about your order status or customer service
  • Send you promotional emails (only if you've agreed to receive them)
  • Improve your experience on our website

4. Sharing your information

Your personal information is never sold.

It may only be shared with trusted partners when this is needed to process your order, including:

  • Payment providers (Stripe, PayPal)
  • Shipping and logistics services
  • Email marketing tools (if you subscribe to our newsletter)

All our partners comply with applicable data protection laws, including the Australian Privacy Principles (Privacy Act 1988) and the General Data Protection Regulation (GDPR).

5. How long we keep your information

Personal information is kept only for as long as needed for the purposes it was collected for:

  • Order information: 6 years (legal requirement)
  • Browsing or newsletter information: 3 years maximum

You can ask us to delete your information at any time.

6. Your rights

Under applicable privacy laws, you have the following rights:

  • The right to access your personal information
  • The right to correct it
  • The right to have it deleted
  • The right to object to its use
  • The right to data portability

For any request about your rights, you can contact us at:

contact@lemuvia.com

7. Data security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration or misuse.

8. Cookies

We use cookies to improve your browsing experience on our website.

You can accept or refuse cookies at any time through your browser settings.

9. Changes to this privacy policy

Lemuvia reserves the right to update this privacy policy at any time.

Last updated: 30 September 2026